If a business user can see a record but not a related action on that record, what could be the issue?

In this scenario, the most plausible reason for a business user being able to view a record but not access a related action lies in permissions related to the process associated with that action. If the user lacks the proper permissions to see the process that governs the related action, they will be unable to trigger or view it, even though they can see the record itself.

This situation highlights the importance of user roles and permissions within Appian, as they control access to not just data records, but also the actions that can be taken on those records. The design of Appian emphasizes a secured, role-based approach to ensure that users have access only to the information and capabilities pertinent to their position or responsibilities within the organization.

The other options touch on different aspects that could cause issues but do not directly explain why a user might see a record without being able to access a related action tied to it. For example, if the data store were not valid or if the record permissions were not set correctly, it would likely restrict access to the record itself rather than just the related action. Likewise, if the interface were not published, the action would typically be entirely inaccessible, not partially visible.