If a business user is able to see a record, but not a related action on that record, which of the following could be the issue?

The ability for a business user to see a record but not a related action often points to permissions-related issues within the application's security model. In this case, if the user can view the record, it indicates that they have been granted access to the data related to that record. However, access to perform actions related to that record, such as initiating processes or activities associated with it, depends on the specific permissions granted to the user for that action.

When a user cannot see a related action, it's likely because they lack the necessary permissions to view or execute that action. This could be due to roles, groups, or individual permissions that have been configured within the application. The application’s security settings can restrict access to actions even if the record itself is visible.

The other options do not quite match the scenario. A recently created record would typically be accessible to users according to the permissions set, and it wouldn't inherently prevent the visibility of related actions. Exceeding access limits pertains to overall application constraints rather than specific action visibility. Lastly, if the application were down, the user would likely experience a complete lack of access rather than selective visibility where some elements are visible while others are not. This reinforces why the issue centers around permission settings for that related action